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Senior Claim Support Specialist
- Location:
- Eastern Suburbs Melbourne, Victoria, Australia
- Posted:
- 2025-03-21
- Advertiser:
- Hays ANZ - 2923395
- Hybrid working model available
- Upwards of $64p/h + super
- Government organisation
Upwards of $64.70 p/h + super | Melbourne Office
Your new company
Based in Melbourne's CBD, this State Government agency is seeking a Senior Claims Support Specialist to provide timely support to stakeholders in the efficient management of complex workers' compensation claims through advisory line. In this 12-month position, you will be ensuring the organisation is meeting its employer obligations and our injured workers receive correct weekly compensation payments.
Your new role
This role will report to and work closely with the Manager and form part of the Return to Work and Compensation team. You will be required to support, assist and influence the health and wellbeing of employees to stay or return to work after a workplace injury, whilst ensuring the organisation continues to meet its legislated obligations.
Duties required
Conceptualise, initiate, implement, promote and evaluate complex workers' compensation projects
Provide high level expertise dealing with more complex issues in a specialised support function
Proactively identify and promote strategies to improve key workers compensation claims and / or return to work risks and barriers
Support the internal stakeholders regarding return to work processes
What you'll need to succeed
Bachelor's degree in relevant discipline and / or significant Workers Compensation experience
Expert knowledge and experience in workers compensation legislation, obligations and practices
Influence behavioural and cultural attitude changes to drive optimal recovery, injury management, claims management and return to work outcomes
Strong people and stakeholder management skills with the ability to collaborate on initiatives to improve results
Excellent verbal and written communication and case management skills, including organisation and records management
An ability to identify risks, navigate complex issues and provide support on appropriate action
What you'll get in return
This is a rare and exciting role with an opportunity for personal career progression
Play a vital role in providing support to employers internally in the claims space
$64.70 - $78.29 p/h + super
Hybrid working model available
We need a candidate to start immediately who has a high work ethic and can collaborate in a team setting.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email brianna.phipps@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
